When placing an order on our website, please make sure that you add Faber-Castell USA and the email address: consumer@fabercastell.com to your safe sender list. This will ensure that you receive the order confirmation along with order tracking details from us. If you do not receive these emails in your in box, please check your "spam/junk" folders, it is likely that is where they can be found.

If for some reason you still experience a problem after checking, please contact us at consumer@fabercastell.com for assistance. We will be happy to help you further.